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Browse common topics, troubleshooting tips, and answers to frequent questions. Still stuck? Email us anytime.
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Scans & crawling
How crawling works, scan limits, robots.txt, and SSRF protection.
Learn how scans workService status
Check real-time uptime, recent incidents, and scheduled maintenance.
Frequently asked questions
How do I cancel my subscription?
Open your dashboard, go to Account → Billing, and click 'Cancel subscription'. Your plan stays active until the end of the current billing period — no questions asked, no retention call.
Why are some pages missing from my scan?
Common reasons: pages blocked by robots.txt, pages requiring authentication, pages using JavaScript-only navigation, or pages beyond your plan's page limit. Check the scan summary for filtered URLs and upgrade if you need more pages.
A working link is reported as broken. Why?
Some sites block automated requests or have temporary downtime during the scan. We retry transient errors automatically, but Cloudflare-protected sites or sites returning 429/503 may show false positives. Re-scan and contact us if it persists.
Can I get an invoice for my company?
Yes — every payment generates a Stripe-hosted invoice with your company details. Update your billing info in Account → Billing, then re-download past invoices anytime.
Do you offer refunds?
We offer a 14-day refund window, no questions asked. Email [email protected] with your account email and we'll process the refund within 2 business days.
How do I report a bug or request a feature?
Email [email protected] with as much detail as possible (URL scanned, expected vs actual behavior, screenshots if relevant). Feature requests go directly into our roadmap discussions.
Still need help?
Our team replies within 72 hours. Pro and Agency customers get priority support.
Contact us